About

My philosophy is to be the person I’d want to have helping me.

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Scott Salbo

I have 36 years of customer service experience. Most of my experience has been in the fitness industry though not solely fitness. I have engaged with clients and customers in personal and large group settings using multiple platforms. In my experience in the health club setting, my interactions included heavy phone intake, scheduling services, as well as customer check in at the front desk, sales, and other problem solving customer service related issues.

My work with individual clients and large groups has strengthened my interpersonal skills. I am able to listen to client or customer needs and then motivate them to initiate a plan of action. My ability to connect, empathize and be attentive to customers, clients, and colleagues has allowed me to foster long term relationships for myself as well as the companies I work with.

My Work Ethics

Experience

Personal Trainer New York Sports Club

New York Sports Club January 1999 – present

 Full time personal trainer with 20 active clients;12 consistent clients training for over 12 years
 Spin instructor

Fitness Manager New York Sports Club

August 1997 – December 1999

 Responsibilities included membership, personal training sales, customer
service, fitness staff hiring, payroll, facility maintenance, and fitness staff
development

Paerdegat Athletic Club (Brooklyn, NY )
1991-1997
 Fitness Manager 1995-1997
 Personal Trainer/Spin instructor 1992-1997
 Front Desk Manager 1991

24 Hour Club (Cotati, CA)

September 1989 – August 1993

Sales Manager/Fitness Manager September 1989 – August 1993
 Sales during 12 month presale; sales and Fitness manager upon opening.

Personal Home Care (Santa Rosa. CA)
Scheduling Consultant for Nursing Services

October 1987-August 1989
Matched skilled nursing professionals in registry to hospitals and private clients for short and long term assignments.
Responsible for cultivating and maintaining professional relationships with all area hospitals.

Syosset Health And Racquet Club (Syosset, NY )
Assistant Manager July 1981 – September 1987
 Progressed from Front Desk staff to Assistant Manager
 Wrote and edited club fitness and health newsletter direct mailed to members.

Education

Brooklyn College

English, History, Secondary Ed.

September 1990 – December 1993 

Hofstra University

Liberal arts emphasis

September 1981 – December 1984